Privacy Terms

Melody Coutts is committed to ensuring that your privacy is protected. All information provided by you which can be identified will only be used in accordance with this policy. This policy may change and be updated from time to time and you should check that you are happy with any changes. This policy is effective from 25th May 2018.

The following information is collected:

  • Name
  • Contact information
  • Information necessary for clinical purposes

What is done with the information gathered:

  • Internal record keeping only


In order to prevent unauthorised access or disclosure suitable physical and electronic procedures to safeguard and secure the information collected have been put in place

Our website may contain links to other websites of interest. However, once you have used these links you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.


Your data will be used for the following purposes:

  • To ensure that we can make contact with you.
  • For finance purposes to ensure payments are up to date.
  • For your therapist to discuss anonymised case notes at clinical supervision meetings.
  • To discuss anonymised case material for teaching purposes.

You have the right to lodge a complaint with a supervisory authority such as the Information Commissioner’s Office or any other of our regulators or accreditors that may regulate or provide accreditations. We advise that you exhaust our internal complaints procedure prior to referring the matter to any supervisory, regulatory or accrediting body. A copy of our complaints process is available upon request.